Frequently Asked Questions
Everything travellers usually ask us before booking — how the fixed price works, what happens if a flight is late, how much luggage really fits, and how to pay. If your question is not here, WhatsApp us and a real person will answer it, at any hour.
Key details
- Airport waiting time
- 60 minutes free
- Deposit
- Not required for most transfers
- Child seats
- Free on request
- Support
- WhatsApp, 24 hours
Booking and pricing
- Bookings are made on WhatsApp at +6019-498 8086 — send your date, pickup point, destination, passenger count and luggage count.
- Every quote is fixed and all-inclusive: driver, fuel, tolls, road tax and insurance. No surge pricing, ever.
- Not included: attraction tickets, meals, and parking we pay on your instruction.
- Most transfers require no deposit. Coaches, multi-day tours and peak-season bookings may need partial prepayment.
- You receive the driver's name, photo and vehicle plate number the day before travel.
Airport pickups
We track your flight number, so a delayed landing simply moves your pickup — you do not need to message us from the air. Your driver waits inside the arrival hall, after customs, holding a name board.
You get 60 minutes of complimentary waiting time from actual touchdown, which comfortably covers immigration and baggage reclaim on a normal day. Beyond that, waiting is charged in fair hourly increments rather than by the minute.
Vehicles and luggage
- Realistic capacity with luggage: Innova 5 passengers, Starex 7, 14-seater van 10, 18-seater van 12.
- Golf clubs, surfboards, dive gear, prams and wheelchairs are all fine — tell us in advance so we send the right vehicle.
- Child and booster seats are provided free; tell us the child's age when booking.
- All vehicles are non-smoking, air conditioned, insured and serviced on schedule.
Payment and changes
- Cash in Ringgit, Visa, Mastercard, DuitNow QR, Touch 'n Go eWallet or bank transfer to KLTTS Enterprise.
- Corporate clients can be invoiced monthly.
- Free changes and cancellation with reasonable notice; late cancellations on the day of travel may be charged when a driver has already been dispatched.
- Receipts and tax invoices are available on request for expense claims.
Tours and jetty transfers
Tour prices are per vehicle for the whole day, not per person, and you choose the departure time. Entrance fees and meals are paid at the gate so you pay the same price a local would.
For island jetty runs we plan the departure around your ferry time, not the other way round, and we build in a buffer for east-coast traffic. If you tell us the ferry you intend to catch, we will tell you honestly what time we must leave Kuala Lumpur.
Frequently asked questions
What if my flight is delayed by several hours?
Nothing changes for you. We track the flight number and reschedule the driver automatically, at no extra cost.
Do you offer self-drive car rental?
No. Every booking includes a professional driver — that is the service we provide.
Can I book a return trip at the same time?
Yes, and it is usually the cheapest way to do it. Return bookings are quoted together and often with the same driver.
Do your drivers speak English?
Yes. All our drivers speak English and Malay, and several also speak Mandarin, Cantonese or Tamil — tell us if you have a preference.
Are you licensed and insured?
Yes. We operate as KLTTS Enterprise (002912403-T) with commercial passenger transport licensing and full passenger insurance.
How do I get a quote right now?
Message +6019-498 8086 on WhatsApp with your date, route and passenger count. Most quotes come back within minutes, day or night.
Ready to book frequently asked questions?
Send us your date, pickup point and passenger count on WhatsApp and we will reply with a fixed, all-inclusive price.
WhatsApp us for a quote